At BuyMonday, we are committed to ensuring customer satisfaction. If you are not entirely satisfied with your purchase, our Refund Policy outlines how to request a return, refund, or exchange.
- Return Eligibility
You may request a return if your item meets the following conditions:
Return Window: Within 30 days of receiving your order.
Condition: Items must be unused, in their original packaging, and in the same condition as received.
Proof of Purchase: A valid order confirmation or receipt is required.
Note: Certain items, including final sale, personalized, or intimate products, are not eligible for return.
- How to Request a Return
To initiate a return:
Contact Us: Email buymondayshop@outlook.com with your order number, item details, and reason for the return.
Wait for Approval: We will respond within 2-3 business days with further instructions, including the return address.
Ship the Item: Return the product using a trackable shipping method. Customers are responsible for return shipping costs unless the item is defective or we made an error.
- Refund Process
Inspection: After receiving your return, we will inspect the item to ensure it meets the return conditions.
Refund Approval: If approved, your refund will be processed to the original payment method within 7-10 business days.
Partial Refunds: Refunds may be partial if the item is not returned in its original condition or is missing parts. - Non-Refundable Situations
Refunds will not be granted in the following cases:
Late Returns: Requests made after 30 days of delivery.
Used or Damaged Items: Items that are not in their original condition.
Incorrect Shipping Address: Orders delivered to the wrong address due to customer error.
- Order Cancellations
Before Shipping: Orders can be canceled within 24 hours of placing them. Contact buymondayshop@outlook.com to request cancellation.
After Shipping: Once shipped, the order cannot be canceled, but you can initiate a return after delivery. - Damaged or Defective Items
If you receive a damaged or defective item:
Report Immediately: Contact buymondayshop@outlook.com within 7 days of delivery.
Provide Proof: Include clear photos of the damage and your order details.
Resolution: We will replace the item or issue a full refund, including shipping costs.
- Exchange Policy
We currently do not offer direct exchanges. If you want a different item, return the original purchase and place a new order. - Contact Us
If you have questions or concerns about our Refund Policy, please contact us:
Email: buymondayshop@outlook.com
Website: www.buymonday.shop