At BuyMonday, we aim to provide a hassle-free shopping experience. If you are not satisfied with your purchase, please review our Return & Exchange Policy for details on how to proceed.
- Return Policy
Eligibility for Returns:
We accept returns under the following conditions:
Return Window: Within 30 days of receiving your order.
Condition: Items must be unused, in original packaging, and in the same condition as received.
Proof of Purchase: A valid order confirmation or receipt must be provided.
Non-Returnable Items:
The following items are not eligible for returns:
Customized or personalized products
Final sale or clearance items
Intimate or hygiene-related products
How to Return an Item:
Contact Us: Email buymondayshop@outlook.com with your order number, item details, and reason for the return.
Return Instructions: We will provide the return address and shipping instructions within 2-3 business days.
Ship the Item: Use a trackable shipping service. Customers are responsible for return shipping costs unless the item is defective or sent in error.
Return Processing:
Inspection: Upon receiving the returned item, we will inspect it to ensure it meets our return criteria.
Refund Approval: Approved returns will be refunded to the original payment method within 7-10 business days.
- Exchange Policy
Eligibility for Exchanges:
We offer exchanges only for defective, damaged, or incorrect items. To qualify for an exchange:
Request Period: Contact us within 7 days of delivery.
Condition: The item must be in unused, original condition.
How to Request an Exchange:
Email Us: Contact buymondayshop@outlook.com with photos of the damaged or incorrect item, including your order number.
Approval: We will verify your request and provide further instructions.
Replacement Item: Once approved, we will send a replacement at no extra cost.
Important Notes:
Stock Availability: If the requested item is out of stock, we will offer a refund or allow you to choose a similar product.
Shipping Costs: We cover shipping fees for exchanges due to product defects or errors.
- Order Modifications and Cancellations
Order Changes: You can request changes or cancellations within 24 hours of placing your order by emailing buymondayshop@outlook.com.
After Shipping: Once your order has shipped, modifications and cancellations are not possible. - Contact Us
If you have any questions or concerns about our Return & Exchange Policy, please contact us at:
Email: buymondayshop@outlook.com
Website: www.buymonday.shop